I can understand some delays because of our borders but the way your watch was shipped back to you is inexcusable. CW needs to invest in watch service pods for repairs and warranty work. You are right when you say there packaging attempt was unprofessional. I had my Breitling serviced in another part of Canada and it was returned in a service module in a small box, very efficient and I am sure less costly than shipping another large watch box. The Breitling took 6 weeks in country, so I guess 3 months across the pond sounds almost reasonable.
Glad you got it back.........great looking watch.
The watch was back in my possession on July 9 and the repair was made under warranty. The repair sheet showed 'crown head replaced' and watch kept for observation for 5 days. The good news is winding of the watch feels like new again. The time it took, communication and packaging is something that could be improved though, especially for an internet-only company.
April 19: Watch shipped from USA
April 24: Arrived in UK
May 11: Delivery to CW after customs clearance
June 16: Received an order confirmation email. i assume this is when they started the repair. It was a bit confusing though because there was no mention this was for the repair.
June 30: Received a dispatch email with order tracking number. Similar order email format, even though it wasn't really an order.
July 9: Delivered at my office
I sent in just the watch head wrapped in microfiber cloth and then in a box with lots of bubble wrap. This is how it was returned:
It just doesn't seem the best way to protect and ship a 100g watch head in a 650g watch box that I will probably just throw out. And it doesn't look very professional. They added some bubble wrap between the top of the cushion and case lid but the watch head could still slide around.
I am glad the watch is repaired but it just took a long time and the process and communication from a customer point of view could be improved upon. Just some honest feedback that may be helpful to CW and not wanting to sound like a complainer.
So.... It took almost 3 months from shipping it out to receiving it back. Just one of the downsides of an overseas internet-only watch company but it is what it is.