An open letter to all Christopher Ward Forum members
Firstly an apology to Frank and Horology world for raising this issue here but unfortunately I have no voice on the forum. (I'm banned for life)
Secondly, I've raised this issue directly with the forum administration via email, and their twitter account, but no action has been taken or any acknowledgement / response given.
I'd like to draw you attention to the forum's “Rules and Etiquette”, more specifically rule
"To maintain the friendly atmosphere, we do not allow posts containing or relating to: Personal attacks on others"
I'm urging all contributors of the topic “CW Customer Service - Time to give U"p
to reconsider their posts carefully and wether their comments breach this rule? Is the rule only in place to protect the moderators of the forum or for all individuals? I'd also like you all to consider the future implications of your comments on an “open to view” pubic forum.
In the posts a member of CW staff has had their full name disclosed and some pretty derogatory remarks made.
Members of CW staff aren't allowed to comment on the forum so the employee has no way to defend themselves.
Their name is pretty distinctive and a quick search would reveal they are just 22 and are leaving CW's employ. It's unclear at this stage weather that's voluntary or forced, but either way they will be searching for alternative employment and any future prospective employer, who carries out any social media search, will be met with numerous comments on their perceived ineptitude. Not to mention the potential harm these very public remarks will have on the said employee.
Now I agree the customer service has been abysmal but this is nothing new
My first CW watch was sent out with misaligned indices,
My second was running minutes a day fast,
I've been sent a white dial C60 when I returned a black dial to CW for repair
I've had “NEW” watches arrived dirty and scratched
I've returned watches with new bracelets only for them to arrive back with second hand bracelets
I've had a watch “lost” and mysteriously re-appear days later
I've had to request returns bags numerous times before they arrive
I've had leather nato strap sent when I orders a normal strap
I've had email's ignored by numerous employees and even by 2 of the founders (apparently they were filtered out due to having picture attachments)
ALL of these issues pre date the employee being singled out.
Do any of you actually think this employee is some “loose cannon” causing chaos at CW or, is it more likely they're overwhelmed with customers issues, lack of staff, poor systems & procedures and doing the best they can in a difficult situation? History would suggest it's the latter.
All i'm asking is, please remove the employees surnames. It doesn't detract from the content and doesn't hinder a young persons life / well being.